Placing Your Order

Ordering your photobook, card or calendar is easy. Our order submission and manufacturing processes are fully automated to expedite your order.

We are not able to change your order once it has been uploaded.

Previewing Your Book

It is imperative that you preview your entire book prior to uploading to ensure that it will be printed exactly as you want it. Image templates and text boxes that were left blank will be printed as blank background space.

To preview your book, follow the instructions below:

In the tool bar beneath the design mat click on Step 3 - Preview.
Click on the 1-page view, the 2-page view, or the Slideshow Start option from the tool bar.
In the 2-page or slideshow view, the page that appears on the left (even-numbered pages) will be printed on the left and the page that appears on the right (odd-numbered pages) will be printed on the right. This layout is what the page spread will look like when the book is opened. If a page is blank, it will display as blank.
Click on the View Book from Start button at the bottom right of the design mat to begin previewing on the cover page at the beginning of your book.
Click on the Next or Back arrows at the bottom right of the design mat to scroll through each page until you have previewed your entire book.
Edits cannot be made in preview mode. If you see something you would like to edit while previewing your book, go back to Step 3 - Make Book and make any necessary changes.

NOTE: The gray area that you see is not part of the page. The book sample represents the page in your book. Your photos and text will be printed where they are placed on this sample book. You will choose your cover color (if applicable) and cover style during the checkout process.

Previewing all of the pages at once

This feature is only available in Make Book, not in Preview mode. It allows you to change the sequence of your pages. This view is not intended for individual page previewing and proofing.

Click on Make Book on the tool bar beneath the design mat.
Click on the All Pages option from the left side of the toolbar below the design mat.
Use the scroll bar on the right-hand side of the screen to view all of your pages if they are not all displayed.
Drag and drop the pages into the desired placement.

Previewing a Card

It is imperative that you preview your card prior to uploading to ensure that it will be printed exactly as you want it. Image templates and text boxes that were left blank will be printed as blank background space.
To preview your card, follow the instructions below:

In the tool bar beneath the design mat click on Step 3 - Preview.
Click on the Next and Previous arrows at the bottom right of the design mat to view each side of the card
You can also click View as Slideshow to see each side of your card automatically.

NOTE: If you need to make changes, click the Make Card button to return to the editing mode. From here, you can select the top, bottom or both page views. Zoom tools are also accessible here, allowing a preview with closer detail.

Accessing the Shopping Cart

To order your photobook, card or calendar, click on the Purchase button located in the tool bar on the bottom. You will be required to verify that you have previewed your project before going to the next page.

Click on Go to MyPublisher Preview to return to the preview mode and ensure all pages appear exactly how you want them.
When you are satisfied that your photobook, card or calendar is ready to order, verify that you have previewed it, and click on the red Next option located at the bottom right corner of your screen to proceed to the shopping cart.

NOTE: If there are images in your project that are of lower-than-recommended print quality, if there are blank pages in your book, or if you have fewer than the minimum 20 pages in your book, a warning pop-up message will appear on the screen. Carefully read the message and take the time to go back into your book to fix anything that might need to be corrected.

When you are ready to continue:

Enter your username and password and then click Next.
If you forgot your password, type your username into the Forgot Password? field and click on the Password Hint button. If you entered a hint when you set up your account, it will be displayed now. Otherwise, click on the 'Forgot your Log In Information?' link to have your log in info emailed to you.
If you are unable to log in, click here.
If you are a new customer, you must first create an account before ordering (see the section entitled "Your Account")

You have now entered the shopping cart.

Ordering Process

The steps to placing your order are:

Enter your order information
Confirm your shipping address
Select a shipping option
Select your payment information
Review your order
Upload
Receive order confirmation

Enter Your Order Information

For PhotoBooks Only:

Book Size - Book Size is selected during the Start Book process. During checkout you can switch between a Deluxe or Classic Hardcover book but you cannot switch between a PocketBook and another size. To do this, you must click on the Book Size & Style button while in Make Book mode.
Cover Material - only if you are purchasing a Classic Hardcover with a Picture Window.
- Leather Hardcover
- Linen Hardcover
NOTE: If you want to order different covers (e.g. one hardcover book in linen and another hardcover book in leather), a separate order will need to be placed for each cover material.
Cover Color- only available if you are purchasing a Classic or Deluxe Hardcover book with a Picture Window.
- Click on the down arrow next to the color to activate the drop-down menu
- Click on the color that you want. The book image above will change color to reflect your choice. The cover color displayed on your monitor may vary from the finished product.
NOTE: If you want to order different color books, a separate order will need to be placed for each book color.
Quantity - Order as many copies of the same project as you like. Just enter in the number of copies you want.
Coupon Code - If you have a valid coupon code, enter it in this space. It is imperative that it is entered into the space exactly the way it appears. To test the validity of the code, select the Verify Coupon button. If the coupon code comes up as "Invalid", do the following:
- Make sure the coupon has not expired.
- Make sure the coupon code was entered correctly (including dashes).
- Only one coupon code can be used per order. Promotional offers cannot be combined.
Subtotal - Select the Recalculate button to provide you with the cost of your book order, excluding shipping and taxes.

Click on the red Next button on the lower right-hand corner of your screen to advance to the next page.

Confirm Your Shipping Address

The shopping cart defaults to the shipping address that you entered when you created an account. If you want to ship your order to a different address other than the one in your account, click on Ship to a Different Address?. Changing the "Ship To" address will not change the address in your account.

Books that are part of the same order cannot be shipped to more than one address. Each order can be shipped to only one address. In order to ship books to different addresses, you need to place a separate order for each address.

After you have confirmed your shipping address, click on the red Next button to advance to the next page.

Review Your Order and Select a Shipping Option

This page confirms the following information about your order:

Ship To
Quantity
Subtotal
Discount (if coupon code was used)
Sales Tax for NY/NJ/CA
Shipping Options and Cost
Total

Select Your Payment

Enter your credit card information on this page. All payment information is encrypted and secure. When placing an order, MyPublisher requests an authorization for the purchase from your credit card company. No charges are processed to your card until your order ships.

Upload

To begin the upload process, click on the Upload button. Once your order is uploaded, we are unable to make any changes to your photobook, card or calendar due to our automated processes. Upload time varies depending on the size of your project and image files. Please note that uploading can take a long time. Do not interrupt the process or start again unless prompted to do so. If the uploading process does not complete, your file was not submitted and no charges will be processed to your card.

Your Order is Confirmed

When your order is successfully uploaded, you will see this page starting with your order confirmation number. This page provides the following information about your order:

Ship To
Quantity
Subtotal
Discount (if coupon code was used)
Sales Tax for NY/NJ/CA
Shipping Options and Cost
Total

If you do not see the "Your Order is Confirmed" page, your order may not have uploaded successfully. Please refer to the following section "Unable to Upload your File?"

NOTE: All of MyPublisher ordering and manufacturing processes are fully automated. As soon as your order is uploaded, MyPublisher automatically begins processing the order by printing the pages you have created and passing the printed pages to our bindery.

The option to cancel your order must be selected on the Order Confirmation screen in MyPublisher or on your Order Confirmation e-mail within one hour after placing your order. We are not able to cancel your order by any other means. If you did not select this option within the hour window, your order will be shipped and charged to your credit card.

We are not able to change or edit the content of your book photobook, card or calendar.

Unable to Upload theBook File?

There are many reasons why you may not be able to upload your book. If you experiencing difficulty uploading yourbook, we suggest you try the following:

Start by freeing up memory (RAM).
- Your computer's available memory may not be enough to send the file. A minimum of 100 MB of available RAM is recommended.
- Remove Exported Books from the Software: Go to File, Open Book. This will display all of the books you have saved in the software. If you have numerous books and many pictures saved in the software, you may need to Export (save) your books to your hard drive and delete them from the software.You can always Import them once you have completed the book you are working on.
Your Internet connection may be too slow (dial-up),blocked or disconnected.
- Close out and log back into a fresh internet session(e.g. Log back into your e-mail account). Your session may have timed out.
- If you are working from a system that is connectedto a cable modem through a router, disconnect from the router and connect directly to the modem and upload again.
- Add MyPublisher to your Internet Explorer "TrustedSites".
  - Right click on your Internet Explorer Icon on your desktop
  - Click on Properties
  - Click on the Security tab
  - Click on the checkmark indicating Trusted Sites
  - Click on Sites
  - Add
  - Click on OK
- If you are using a computer that is connected to a network (e.g. at an office or college), you may be experiencing firewall and/or security issues.You will need to use a computer that is not connected to a network.
- If you have dial-up: Your dial-up service maybe too slow for large books and you may time out.High-speed cable access is strongly recommended.
- You may need to upload your book from a different computer (preferably one that has high-speed internet).If you have a CD burner or a memory stick, here'show you upload your book to a different computer. To Export your .dime file from the MyPublisher software onto your hard drive:
  - Go to File
  - Select Export
  - Select the directory (folder or desktop) where you want to save your book
  - Name your book file
  - The Save As type will auto select as a Dime package (a file with the extension .dime)
  - Click Save
  - Open your CD writing software (suchas Roxio, Easy CD Creator, or RecordNow)
  - Copy the .dime file from your harddrive to the Data CD as a Data filethrough the CD writer
  - Download the MyPublisher software onto the new computer. You are now ready to import your book file from this CD onto this computer.
  - To Import your book file back into the MyPublisher software:
    - Go to File
    - Click on Import
    - Select the .dime file(your book) from your Desktop or Folder
    - Click Open
    - The file will be addedto the MyPublisher software into your book library
Close all other programs and applications that may interfere with using MyPublisher.
- Disable your anti-virus software and reboot your computer
- Disable any anti-spyware application running on your computer
- Your firewall may be set too high. Allow the http://www.MyPublisher.comURL to be accessed through your firewall
Your operating system may be having issues.
- Be sure that you have updated your Microsoft ServicePack 1. To determine which Service Pack you have:
  - Right click on My Computer icon on your desktop
  - Click Properties
  - Click on General tab
  - Under the System heading you willfind Service Pack
  - If you do not have Service Pack1, please update your computer by going to http://windowsupdate.microsoft.com

Order Confirmation E-mail

An order confirmation e-mail is sent when your order is completely uploaded. This e-mail will contain your order number, selected shipping method, and a summary of your charges. Please keep this e-mail until you receive your order, as it contains important information. If you do not receive an order confirmation e-mail within 30 minutes, please contact customer service.

NOTE: Order confirmation e-mails may be blocked by e-mail spam filters. Please make sure that you allow e-mails from customerservice@mypublisher.com to come in through your e-mail.

Shipping Confirmation E-mail

A shipping confirmation e-mail is sent as soon as your order ships. This e-mail will include a tracking number for items shipped via FedEx Europe Express.

Shipments via FedEx Ground to Europe are not assigned a tracking number and are routed to the destination's local mail service for delivery. These shipments cannot be tracked. Please allow 6 to 14 days for delivery.

U.S. and Canadian Fedex shipments will be assigned a tracking number.

To track shipments, visit www.fedex.com

NOTE: Shipping confirmation e-mails are often blocked by spam e-mail filters. Please make sure that your settings allow e-mails from customerservice@mypublisher.com to come in through your e-mail.

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