Installing MyPublisher Software

Please click on the error message you received from the list below:

*NOTE: If you do not see the message you received, please contact customer service.

Low quality photos warning

If a photo is outlined in red in MyPublisher's Make Book, it is below our recommended print quality and needs to be adjusted. If this picture was not created at 180 dpi (resolution), we suggest you recreate this image and replace the old one with it. If this image cannot be recreated, the best way to make the picture print at a higher quality is to reduce the size of the image.

To reduce the size of the image:

Click on the picture with the red outline.
Click on the Zoom Out button until the outline of the image turns blue. Or, you can also hold down the "Shift" key on your keyboard and click on the Zoom Out button, which will reduce the image by greater increments. If the line does not turn back to blue until the image becomes very small in the template frame, we recommend that you do not use this photo in your book as it will print very small.

Blank pages warning

If you see a 'Blank Pages' warning when you attempt to Purchase your Book, you can click the Review These Issues Now button to view links to the pages in question so you can delete them using the Remove Page button. If you have a lot of blank pages to delete, you can click on the Make Book button below the toolbar, and then select Remove Blank Pages from the Make menu in the upper left corner of the MyPublisher window. If you have intentionally created the blank pages, you can disregard the error notification.

Text overflow warning

If you enter too many characters into a caption box, the text will turn yellow. Each caption box has a maximum number of characters allowed within it. A pop up box will notify you if you have exceeded the maximum amount of text. You will need to delete words until the text in the caption box turns black again.

Book is less than 20-pages warning

The minimum number of pages in a book is 20 pages. If your book is less than 20 pages, those pages that are blank will be bound in your book. To fill in any blank pages, follow the steps below:

Click on the Make Book mode.
Click on the All Pages view from the tool bar. You will see all of your pages and will be able to locate the pages that are blank.
Fill in any blank pages.

Unable to connect to commerce server

If you receive this message, try one or all of the below actions to connect to the commerce server. After you try each action, click on Purchase to try to reconnect and see if the action was successful.

If you are using a computer that is connected to a corporate or institutional network (e.g. at college or work), you may not be able to upload your order because of this network firewall and security settings. If this is the case, you will need to use a computer that is not connected to this network.
If you are running any security software, please temporarily disable it, eg Norton, McAfee, Zone Alarm, Trend Micro, Kapersky, etc.
Run an anti-spyware program to clean out any spyware that may be clogging your operating system.
Disable any anti-spyware that may be running.
Add MyPublisher as an exception to your firewall to allow it full inbound and outbound access, temporarily disable it altogether.
If you are on dial-up or DSL and have been logged into your Internet Provider, close the service and then log back in.

Your credit card transaction has been denied

This message is displayed when your bank declines the authorization request. Please check the following:

Ensure that you have correctly entered the card number and expiration date by re-entering the information.
Ensure that you have enough money on your credit/debit card in order to complete the transaction.
If the problem persists, we suggest you use a different credit card or call your bank.

MyPublisher Error Log

The Error Log helps MyPublisher diagnose problems, provide solutions and make our software more reliable. Should you receive this notice, please send an email, noting the error log you received, to customerservice@MyPublisher.com. We appreciate your help as we strive to continually improve MyPublisher.

Failed to generate project for upload

This error generally relates to the image optimization process that occurs when you begin uploading your file to purchase your book. This can occur if your image file sizes are too large and/or your computer does not meet our system requirements.

In general, we recommend the following photo sizes (in pixels) as the maximum size for the largest sized photos (one photo per page) in each of our products:

- Paperback PocketBooks: 2250 x 1725 pixels

- Classic Hardcover Books: 3225 x 2550 pixels

- Deluxe Hardcover Books: 4275 x 3338 pixels

- We suggest that you have a minimum of 1GB of available RAM (memory) and 500 MB of available space on your C: drive.

To find out how much available memory you have on your computer, double-click on My Computer, right-click on Local Drive (C:), and select Properties. The amount of used and free space is listed here.

- As a general operating rule, it may help to close all other software programs while you're working on or uploading your book. Since you may be working with large image files, we recommend that you run ONLY your version of our software for optimum performance.

If you have made these changes and the same error occurs, please contact customer service.

Failed to load picture from file: reason: Failed to open file

This error message will be given if any of your images were not created in the correct format or they are not the recommended size or color space. To ensure that your images are printed to our highest standards, it is crucial that they are saved and sized according to our recommended specifications.

File Format

All your photos, whether taken with a digital camera, or scanned, or developed from film and delivered to you on a photo CD, must be saved in the jpeg file format and all photo files must end in .jpg or .jpeg.

If you are scanning photos, follow the directions below to save your photos as jpegs:

Scan the photo and select Save As from the File menu option
Select .jpg from Save As type drop down menu
Save to a directory on your hard drive or desktop

Image Size The size of the photos you need ultimately depends on the size you use them on the final printed page. Our MyPublisher software program will warn you if you have used a photo that has insufficient resolution for a size you have chosen.

In general, we recommend the following photo sizes as the minimum pixel dimensions for the largest sized photos (one photo per page) in each of our products:

Paperback PocketBooks: 1500 x 1150 pixels
Classic Hardcover Books: 2150 x 1700 pixels
Deluxe Hardcover Books: 2850 x 2225 pixels

1. Scanned Images

We recommend that you size the image to 12 in x 15 in at a resolution of 180 dpi. If you scan an image at a lower resolution than 180dpi, it will not print sufficiently using our press even if the image appears fine on your monitor. (Your monitor displays images at a resolution of 72 dpi.)

2. Images from a Digital Camera

We recommend using photos taken with digital cameras that are greater than 2 mega-pixel. For the best results, use a digital camera that is 5 mega-pixel or greater. Whatever camera you use, we recommend always using the highest quality setting. You can always reduce the size of the photo later, but you cannot increase the resolution of a photo shot on a lower setting.

3. Square Images

The software requires that you maintain a 4 to 3 aspect ratio for your images. We recommend putting the square image into a photo editing program and create it with a border or background so that it maintains the 4 to 3 aspect ratio. I nserting this now rectangular jpeg image into our templates will be printed just fine as long as it fits the above recommended image settings.

Other Important Tips

Our press prints 175 lpi (lines per inch)
Use RGB or sRGB only when enhancing photos
Use RGB or sRGB for black and white photos also
Do not use CMYK, it will distort your images
Do not use vectors, layers, or slices
Our press does not recognize grayscale. You need to create the jpegs in RGB or sRGB

Fatal Error

Please contact customer service for assistance if you receive a fatal error.

Credit Card Authorization

When placing an order with MyPublisher, it is necessary to request an authorization for the purchase from your credit card company. Each time you attempt to order in the shopping cart results in the authorization approval process completing. These authorization approvals, or holds, will drop off of your card typically within three business days. No charges are processed to your card until your order ships.

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