Our Guarantee

MyPublisher is committed to customer satisfaction and stands behind the quality of every product we ship with a 100% Guarantee against any actual defects in manufacturing or workmanship. However, we cannot accept responsibility for customer-created errors beyond our control, such as mistakes in typing, grammar, design, image resolution, image quality or errors in user-selected options like product type, size, and printing and paper options.

Please preview your project carefully and fix any errors prior to ordering.

Our Returns policy

If you are unhappy with the quality of your merchandise, please contact us within 14 days to discuss your concern with one of our friendly customer service representatives. MyPublisher will provide a refund or a replacement of merchandise, due to a manufacturing defect that was caused by MyPublisher. Because these are custom products created by you, MyPublisher is not able to provide refunds or replacement of merchandise with user-generated defects such as typos, misspellings, design or layout errors, poor image quality, low image resolution, mistakes in selecting product size, product type, paper selection, or printing options or failure to remember or use coupons.

Customer initiated product damage:
MyPublisher also does not provide refunds or replacement for damage to products caused by normal wear-and-tear, unusual handling, or usage, or treatment.

Print color variations:
Please be aware that although MyPublisher uses sophisticated digital presses and color calibration techniques, slight color variations may occur book-to-book or from the colors of your computer screen. These slight color variations are normal and will not be refunded.

To get a refund or a replacement of merchandise, we may ask you to document the problem by taking a picture of the defect and/or returning the defective merchandise for inspection before processing the refund or replacement.

Email and Chat online customer service is available to answer your questions Mon - Fri 9am-9pm EST, Sat - Sun 9am-5pm EST. You can email us by clicking here. We will respond as soon as possible (within one business day at the latest).

Telephone, Chat and email support - hours: Mon - Fri 9am-9pm EST, Sat - Sun 9am-5pm EST. The number is 1-877-411-6978.