This error message is theresult of a file Export error. Please ensurethat you have created your CD according tothe directions below:

ToExport your .dime file from the MyPublishersoftware onto your hard drive:
		Go to File
		Select Export
		Select the directory (folder or desktop) whereyou want to save your book
		Name your book file
		The Save As type will auto select as a Dimepackage (a file with the extension .dime)
		Click Save
		Open your CD writing software (such as Roxio,Easy CD Creator, or Record Now)
		Copy the .dime file from your hard drive tothe Data CD as a Data file through the CDwriter
ToImport your book file back into the MyPublishersoftware:
		Go to File
		Click on Import
		Select the .dime file (your book) from yourDesktop or Folder
		Click Open
		The file will be added to the MyPublisher softwareinto your book library.

Failed to load picturefrom file: reason: Failed to open file

This error message will be given if any of your images were not createdin the correct format or they are not the recommended size or color space. To ensure that your images are printed to our highest standards,it is crucial that they are saved and sized according to our recommendedspecifications.

File Format

All your photos, whether taken with a digital camera,or scanned, or developed from film and delivered toyou on a photo CD, must be saved in the jpeg fileformat and all photo files must end in .jpg or .jpeg.

If you are scanning photos,follow the directions below to save your photosas jpegs:
		Scan the photo and select Save Asfrom the File menu option
		Select .jpg from Save As type drop down menu
		Save to a directory on your hard drive or desktop

Image SizeThe size of the photos you need ultimatelydepends on the size you use them on the final printedpage. Our MyPublisher software program will warn you ifyou have used a photo that has insufficient resolutionfor a size you have chosen.

In general, we recommend the followingphoto sizes as sufficient for the largest sizedphotos (one photo per page) in each of our products:
		Paperback PocketBooks: 800 ×600
		Classic Hardcover Books: 1200 × 900
		Deluxe Hardcover Books: 2272 × 1704

1.Scanned Images
	We recommend that yousize the image to 12 in x 15 in at a resolutionof 180 dpi. If you scan an image at a lower resolutionthan 180dpi, it will not print sufficiently usingour press even if the image appears fine on yourmonitor. (Your monitor displays images at a resolutionof 72 dpi.)
2.Images from a Digital Camera
	We recommend using photos takenwith digital cameras that are greater than2 mega-pixel and less than 7 mega-pixel. (Usea 5 mega-pixel digital camera for the bestresults.) Whatever camera you use, we recommendalways using the highest quality setting.You can always reduce the size of the photolater, but you cannot increase the resolutionof a photo shot on a lower setting. NOTE: Photos taken with 7 mega-pixelor 8 mega-pixel digital cameras (or higher) willNOT reproduce well in our books unless they aredownsized. We do not recommend you use these photosin the MyPublisher software to create your book.
3.Square Images
	The software requires that you maintaina 4 to 3 aspect ratio for your images. Squareimages that are placed into our image templatestend to distort in the printing. We recommendputting the square image into a photo editingprogram and create it with a border or backgroundso that it maintains the 4 to 3 aspect ratio.Inserting this now rectangular jpeg image intoour templates will be printed just fine as longas it fits the above recommended image settings.

Other Important Tips

		Our press prints 175 lpi (lines perinch)
		Use RGB or sRGB only when enhancing photos
		Use RGB or sRGB for black and white photos also
		Do not use CMYK, it will distort your images
		Do not use vectors, layers, or slices
		Our press does not recognizegreyscale.You need to create the jpegs in RGB or sRGB
		Ourcolourprofile is closest to Adobe 98

Fatalerror

The fatal error message means thatboth your book file(s) and software are corrupt. Unfortunately,you won't be able to upload this book file. We recommendthat you remove the application from your programfiles. Please note that doing so will delete yourbook files.

		Double click on My Computer
		Click on Tools
		Select Folder Options
		Go to the View tab
		Under Hidden files and folders click the radiobutton: Show hidden files and folders
		Click on OK
		Double click on Local C Drive in MyComputer
		Double click on Documents and Settings
		Double click on the folder with your name
		Double click on the Application Data folder
		Double click on the MyPublisher folder
		Double click on the MyPublisher folder
		Delete everything in the folder

Once MyPublisher has been deleted fromyour program files, please clickhere and download a fresh copy of the software.

Someof the images in your book are of lower than recommendedquality. (These images have a red outline around themin the Book window) Are you sure you want to proceed?

If the outline is red, this photo is belowour recommended print quality and needs to be adjusted.If this picture was not created at 180 dpi (resolution),we suggest you recreate this image and replace the oldone with it. If this image cannot be recreated, the bestway to make the picture print at a higher quality is toreduce the size of the image.

To locate the picture(s) withthe red outline, follow the steps below:

		Click on the Make Book button in the lowertool bar.
		Click on the 1 Page view from the toolbar located in the beneath the design mat.
		Use the Back arrow to go to the Cover Page layout.
		Use the Next arrow to flip through all the pagesof your book.
		Click on each image on all of the pages. Therewill be either a thin blue line or a thin redline around the images.
		If the line is blue, click on the Next arrowto advance to the next page.
		Look carefully at each picture on each page todetermine if the line is blue or red.

To reduce the size of the image:

		Click on the picture with the redoutline.
		Click on the Zoom Out button until the outlineof the image turns blue. Or, you can also holddown the "Shift" key on your keyboardand click on the Zoom Out button, which will reducethe image by greater increments. If the line doesnot turn back to blue until the image becomesvery small in the template frame, we recommendthat you do not use this photo in your book asit will print very small.

There are blankpages in your book that contain no photos or text.
Do you want to remove those pages from your book?

This message will occur if you do not create the 20-pageminimum that is required to print a book or if youdo not enter text into a text box or do not placea photo in one of the templates.

From the notification pop-up,you can:

		Click "yes" to remove the blankpages and proceed with the purchase.
		Click "no" to leave the blank pages and proceedwith your purchase.
		Click "cancel" to cancel this purchase.

To reformat your book tofill any blank pages:

		Click on the Make Book mode then click on the All Pages view from the tool bar. You will see all of your pages andwill see which pagesare blank.
		Either fill the blank pages with photos or click on the Remove Page button to delete the blank page.

Unable toconnect to commerce server

If you receive this message, tryone or all of the below actions to connect to thecommerce server. After you try each action, clickon Purchase to try to reconnect and see if the actionwas successful.

		If you are running anti-virus software, pleasedisable the software.
		Run an anti-spyware program to clean out anyspyware that may be clogging your operatingsystem.
		Disable any anti-spyware that may be running.
		Disable the zone alarm if this is running.
		Add http://www.MyPublisher.uk.com to your trusted sites in yourInternet Explorer security settings:   Right-click on yourInternet Explorer Icon on yourdesktop   Click on Properties   Click on the Security tab   Click on the check mark markedTrusted Sites   Click on Sites   Add http://www.MyPublisher.uk.com   Click on OK
		Lower the security setting on or disable your firewall.
		If you are on dial-up or DSL and have beenlogged into your Internet Provider, closethe service and then log back in.
		If you are using a computer that is connectedto a corporate or institutional network (e.g.at college or work), you may not be able toupload your order because of this networkfirewall and security settings. If this isthe case, you will need to use a computerthat is not connected to this network.

Your cookies have to be enabledOR We detected that your browser does not allow cookies.We are sorry, but our service can't work if cookiesare disabled.
The MyPublisher software requiresthat your Internet Explorer be set to allow cookies.To enable the cookies settings, please do the following:

		Right click on your InternetExplorer icon on your desktop
		Click on Properties
		Select the Privacy tab
		Change the cookie setting to low
		Click on the Advanced option
		Click on Override Automatic Cookie Handling
		<< OR >>
		Select the Privacy tab
		Click on Sites and then the edit optionto override cookie handling for Web sites
		Add http://www.MyPublisher.uk.com in thetext box and click Allow
		Click on OK

 

You are attempting to entertext that exceeds the maximum limits for this captionarea. The red text indicates there are too many charactersin your caption. Please shorten the text.

If you enter too many characters into a caption box, thetext will turn red. Each caption box has a maximum numberof characters allowed within it. A pop up boxwill notify you if you have exceeded the maximum amountof text. You will need to delete words until the textin the caption box turns black again.

Your book only has xxpage(s), which is less than the 20-page minimum.
The pages without photos or text will be leftblank in the printed book.
Are you sure you want to print this book?

The minimum number of pages in a book is 20 pages. If your book is less than20 pages, those pages that are blank will be boundin your book. To fill in any blank pages, follow thesteps below:

		Click on the Make Book mode.
		Click on the All Pages view from thetool bar. You will see all of your pages andwill be able to locate the pages that areblank.
		Fill in any blank pages.

Yourcredit card transaction has been denied
This message is displayed when your bank declines theauthorisationrequest. Please check the following:

		Ensure that you have correctlyentered the card number and expirationdate by re-entering the information.
		Ensure that you have enough moneyon your credit/debit card in orderto complete the transaction.
		If the problem persists, we suggestyou use a different credit card orcall your bank.

NOTE: When placing an order with MyPublisher,it is necessary to request anauthorisationfor the purchase from your credit card company. Each time you attemptto order in the shopping cart results in theauthorisationapproval process completing. Theseauthorisationapprovals, or holds, will drop off of your card typically within threebusiness days. No charges are processed to your card until your orderships.

MyPublisher Error Log

The Error Log helps MyPublisher diagnose problems, provide solutions andmake MyPublisher more reliable. Should you receive this notice, please sendan email, noting the error log you received, to customer support. We appreciate your help as we strive to continually improve MyPublisher.